I had the same problem, i wrote a ticket and solution was rly simple. Just had to switch between game serverlist in account panel in the upperleft corner and push refresh character list each time i switched servers. Hope i helped u
Im gonna main a spoiler. Why we dont get sweeper festival skill at x7 IT server? thats rly sad, its rly helpfull skill since u have to sweep mobs quick cause mob corpses are getting old too fast, and ure unable to sweep their corpses. As a spoil I feel forgotten. I aint DD its not an OPskill it something..