- Feb 24, 2016
We are glad to inform you that new Master Account is not the only feature that we provide on Control Panel. You can also enjoy brand new comfortable Support Service.
Only Support Team is authorized to resolve any of your issues or concerns that you may have during playing on our server. Contacting Support Team can guarantee that your question would be solved as soon as possible.
Please note that the working hours of Support Team are: 10:00 - 00:00 (GMT +3).
Also please pay attention that Support Team has 24 hours in order to give an answer in your ticket (all requests are processing on a first-come, first-served basis). All applications are processed in the order of the queue and the average period of their resolution isv- 1-3 days (in some cases, longer). Term of bug-reports tickets solving is - 3-10 days (depending on the complexity of the solution).
Press "Support " buutin in side menu
Our new interface will allow you to start new ticket in a regular (full) way (1) or quick setups (2, 3, 4). Let's review both of the ways.
Creation of new ticket: full form
Standard form of contacting the support team. Just fill all the fields and wait for response.
Creation of new ticket: quick form
Quick ticket form were designed to make your life easier. You would need to fill all fields and follow all steps.
In case you never shared your account information with anyone.
In case other users had an access to your account
Please note that Administration may charge a fee by its decision for parsing logs.
We are recommended to contact to Support Team in case if you face the problem with/if:
- Game account;
- Your account was stolen;
- Violation of Server Rules;
- Any other questions regarding the game/project.
Best regards, L2e-global.com server administration.